Privacy Policy

Last effective date December 1st 2021

This policy explains what information we collect when you use Helo Ai Inc’s sites, services, mobile applications, products, and content (“Services”). It also has information about how we store, use, transfer, and delete that information. Our aim is to earn your trust.

Information we collect and how we use it

Helo doesn’t make money from ads. So we don’t collect data in order to advertise to you. The tracking we do at Helo is to make our product work as well as possible. Data can be used for simple goals such as optimizing KPIs associated with notifications or complex tasks such as improving personalized matchmaking algorithms. Some of this information, you actively tell us (such as your email address, the feedback you provide after dates or your answers to matchmaking questions). Other information, we collect based on actions you take while using Helo. For example, we may track your navigation behavior within the app and your use of product features (like swipes, date cancellations and feedback forms). This information includes records of those interactions, your Internet Protocol address, information about your device (such as device or browser type), and referral information (how you got to a particular page). We use this information to:

- provide, test, improve, promote and personalize the Services

- fight spam and other forms of abuse

- generate aggregate, non-identifying information about how people use the Services

When you create your Helo account, and authenticate with a third-party service (like Twitter, Facebook, Apple or Google) we may collect, store, and periodically update information associated with that third-party account, such as your lists of friends or followers. We will never publish something through one of your third-party accounts without your express permission.

Information Disclosure

Helo won’t transfer information about you to third parties for the purpose of providing or facilitating third-party advertising to you. We won’t sell information about you to a third-party.

We may transfer your account information with third parties in some circumstances, including: (1) with your consent, (2) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process (3) when we have a good faith belief that doing so will help prevent imminent harm to someone. If we are going to share your information in response to legal process, we’ll give you notice so you can challenge it (for example by seeking court intervention), unless we’re prohibited by law or believe doing so may endanger others or cause illegal conduct. We will object to legal requests for information about users of our services that we believe are improper.

Data Storage

Helo uses third-party vendors and hosting partners, such as Google, for hardware, software, networking, storage, and related technology we need to run Helo. By using the Services, you authorize Helo to transfer, store, and use your information in the United States and any other country where we operate.

Modifying or Deleting Your Personal Information

If you have a Helo account, you can modify your information by editing your answers to matchmaking questions. You can delete your account from the settings page in our app.

To protect information from accidental or malicious destruction, we may maintain residual copies for a brief time period (generally several weeks). But, if you delete your account, your information and content will be unrecoverable after that time. Helo may preserve and maintain copies of your information beyond this time period when required to do so by law.

Data Security

We use encryption (HTTPS/TLS) to protect data transmitted to and from our site. However, no data transmission over the Internet is 100% secure, so we can’t guarantee security. You use the Service at your own risk, and you’re responsible for taking reasonable measures to secure your account.

Email from Helo

Sometimes we’ll send you emails about your account, service changes or new policies. You can’t opt out of this type of “transactional” email (unless you delete your account).

When you interact with an email sent from Helo (such as opening an email or clicking on a particular link in an email), we may receive information about that interaction.

We won’t email you to ask for your password or other account information. If you receive such an email, please forward it to us at ollie@heloai.com so we can investigate.

Business Transfers

If we’re involved in a merger, acquisition, bankruptcy, reorganization or sale of assets such that your information would be transferred or become subject to a different privacy policy, we’ll notify you in advance so you can opt out of any such new policy by deleting your account before transfer.

Changes to this Policy

Helo may periodically update this Policy. We’ll notify you about significant changes to it.

Questions

We welcome feedback about this policy at ojapringle@gmail.com.

Description of Processing Activity

Helo collects and stores personal information about its users to customize their dating experience and enable personalized matchmaking recommendations. It shares minimal data with its service providers.

Purposes of Processing

- Provide, test, promote, and improve the Services

- Gather usage statistics of services

- Provide customized date recommendations

- Fight spam, fraud, and other abuse of services

Legal Bases

In order to provide the Services, Helo collects and stores personal data about its users to fulfill its contractual obligations to users as described in our Terms of Service.

Public Nature of Personal Data

Logged-in users may choose to interact publicly with the Services in the form of answering matchmaking questions, searching for dates, rejecting or confirming date recommendations and providing feedback after dates. Where such personal data may reveal special category protected data, it is processed on the basis that it is manifestly made public by the user. Additional information on potential consequences of such processing can be found below. If you do not agree to this public usage, do not create an account or use these features of the Services.

Categories of Personal Data Collected

Logged in users:

- Username

- Display name

- Email address (non-public)

- Session activity (security)

- Linked social media accounts (optional)

- Network interactions (cancels, feedback etc)

Members:

- Billing information and history

Categories of Recipients

Helo shares minimal personal data with third-party processors in order to provide the Services. These processors offer at least the same level of data protection as that set out in this statement. This includes the following categories of recipients:

- Hosting, Storage, & Other Infrastructure

- Security

- Analytics

- Communication & Support

- Payment Processors

Payment Processors

Helo plans to provide Services in conjunction with several payment processors, including: Stripe, PayPal, Google Play, and Apple Pay, through which users may pay for Helo memberships or receive payment based on participation in our Partner program. Those companies acting as payment processors may collect and store personal data related to your billing information and history in order to provide their services, and may collect and store personal data and business data to prevent fraud and other abuse.

When you delete your Helo account, Helo deletes your personal data as explained in this policy. However, to delete your payment or billing information, you will need to do so with your payment provider, as Helo only has minimal secure access to those records as needed to provide the Services.

Use of Algorithms to Personalize User Experience

Helo collects and stores personal data about its users to customize their experience by automatically categorizing transactions to the preferences and interests indicated by the users (including through their categorizing history & network interactions).

This does not constitute automated decision-making as that phrase is used in the GDPR because it does not produce any legal effects or similarly significant effects for users. Helo also moderates content for the purposes of fighting and preventing spam, fraud, and other forms of abuse, and may rely on algorithms as part of doing so.

Potential Consequences of Processing

By creating and using an account on Helo, users may make certain personal data about themselves public and accessible to others on their profile and through network interactions. This may in some cases constitute special category protected data which is considered manifestly made public by the user.

Due to the public nature of information posted to Helo, it may be possible for third parties to derive identifying personal data from posts, whether by reading, inference, supplemental research, or automated extraction and analysis.

Users are free to use their real name and information, or a pseudonym of their choosing, for their account.

Cross-border Transfers

Helo is hosted in the United States. By using the Services, you authorize Helo to transfer, store, and use your information in the United States and any other country where we operate. Where your data is disclosed to our processors, it is subject by contract to at least the same level of data protection as that set out in this statement.

Retention

Helo retains personal data associated with your account for the lifetime of your account. If you would like to delete your personal information, you can delete your account at any time. Deleted accounts will become unrecoverable in our system after a period of fourteen days. To delete your payment or billing information, you will need to do so with your payment provider, as Helo only has minimal secure access to those records as needed to provide the Services.

Rights of Data Subjects

- You may correct information associated with your account from the ‘Settings’ app page.

- You may withdraw consent by deleting your account at any time through the settings menu in the mobile app, which will erase your personal information completely within 14 days (except to the extent Helo is prevented by law from deleting your information).

- You may object at any time to the use of your personal data by contacting ojapringle@gmail.com.

- Under EU law you have the right to lodge a complaint regarding the processing of your personal data by Helo with the dedicated Supervisory Authority of your EU member state.

Subject Access Requests

For security and account ownership verification reasons, we process account deletion requests from the account holder only. We are unable to process requests made by third-party services.

You can delete your account from the settings menu in the mobile app.

Contact Information

If you have any questions about this Privacy Policy, you can contact us at ojapringle@gmail.com.